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IMEI Unlock
iCloud
Account
Payment
Reseller
What is IMEI unlocking?
IMEI unlocking is the official method of removing carrier restrictions from your iPhone or iPad. Once unlocked, your device works permanently with any compatible SIM card worldwide — even after software updates. It's the safest and most permanent unlocking method available.
How long does IMEI unlocking take?
Most IMEI unlocking services are completed within 1-24 hours. Some premium services take as little as a few minutes. Processing time depends on the carrier and service type. You can track your order status in real-time from your dashboard.
Will unlocking void my Apple warranty?
No. Official IMEI unlocking through carrier databases is 100% warranty-safe. Apple and carriers recognize official IMEI unlocks — your warranty remains fully intact.
What information do I need to place an order?
For most services, you only need your device's 15-digit IMEI number. You can find it by dialing *#06# on your iPhone or going to Settings > General > About.
What is iCloud activation lock removal?
If an iPhone is locked to a previous owner's Apple ID, it shows the activation lock screen. Our iCloud services can remove this lock using server-based solutions, allowing full access to the device.
Is iCloud bypass permanent?
This depends on the specific service selected. Some bypass solutions are permanent (IMEI-based), while others may require periodic re-bypass. Service details specify permanence clearly before purchase.
My iPhone shows "iPhone is Activation Locked". Can you help?
Yes — we offer several iCloud removal services depending on your iOS version and device model. Browse our Server Services section to find the appropriate solution for your device.
How do I create an account?
Click "Create Account" in the navigation bar, fill in your details across our 3-step registration form, and you're ready to place orders instantly. Registration is free with no hidden fees.
I forgot my password. How do I reset it?
Click "Forgot Password?" on the login page and enter your registered email address. A secure reset link will be sent to your inbox within minutes.
How do I check my order status?
Log into your dashboard and navigate to IMEI Orders or Server Orders from the menu. Each order shows real-time status: Pending, In Process, Success, or Rejected.
What payment methods do you accept?
We accept credit/debit cards, PayPal, cryptocurrency (Bitcoin, USDT), and bank transfers. Additional regional payment options may be available based on your location.
Can I get a refund if my unlock fails?
Absolutely. If an order fails due to service reasons (not customer error), we provide a full credit refund to your account balance. Our 99.8% success rate means refunds are rare.
How do I add funds to my account?
Go to Dashboard → Add Funds and select your preferred payment method. Funds are credited instantly for most payment methods.
How do I become a reseller?
Visit the Reseller Plan page from your dashboard after creating an account. Resellers get discounted pricing, API access, and priority support for bulk orders.
Do you offer an API for resellers?
Yes. Our platform provides a full RESTful API that allows resellers to integrate our services directly into their own websites and tools. API documentation is available after subscribing to a reseller plan.
What discounts do resellers receive?
Reseller discounts range from 10-40% depending on service type and volume. Contact our team via Telegram or WhatsApp to discuss custom pricing for high-volume accounts.
Still have questions?
Our support team is online 24/7 and ready to help you with any unlocking question.